Support & Help Center

🔌 App Won't Open or Crashes

If TV Boost Pro is not opening or crashes on launch, try these steps:

1. Restart your Android TV by unplugging it for 30 seconds and plugging it back in.
2. Go to Settings > Apps > TV Boost Pro > Clear Cache.
3. Make sure your Android TV software is up to date via Settings > About > System Update.
4. If the issue persists, uninstall and reinstall the app from Google Play.
5. Ensure your device has at least 100 MB of free storage space.

🔎 Scan Not Working

If the device scan is not completing or showing inaccurate results:

1. Wait for the scan to complete fully — initial scans may take a minute on devices with many apps installed.
2. Ensure the app has been granted the necessary permissions in your device settings.
3. Close other resource-intensive apps running in the background.
4. Clear the app cache and restart the scan.
5. If storage numbers seem wrong, note that some system partitions may not be accessible to third-party apps.

🔑 Usage Permission Setup

The Usage Access permission allows TV Boost Pro to show app usage statistics. To enable it:

1. Open Settings on your Android TV.
2. Navigate to Apps or Security & Restrictions.
3. Find Usage Access (or Apps with usage access).
4. Locate TV Boost Pro in the list and toggle it on.
5. Return to TV Boost Pro — usage data will now appear in the app.

This permission is optional. The app works without it, but usage-related features will be limited.

💳 Billing Issues

All billing for TV Boost Pro is handled through Google Play. If you encounter billing problems:

1. Open the Google Play Store app on any device signed into the same Google account.
2. Go to Menu > Subscriptions to view your active subscriptions.
3. Verify that TV Boost Pro appears and shows the correct plan.
4. For payment failures, check that your payment method in Google Play is valid and up to date.
5. For billing disputes, contact Google Play Support directly.

🔄 Restore Purchases

If you reinstalled the app or switched devices and your Pro features are missing:

1. Make sure you are signed into the same Google account that was used for the original purchase.
2. Open TV Boost Pro and navigate to the subscription or settings screen.
3. The app should automatically detect your active subscription through Google Play.
4. If it does not, try closing and reopening the app.
5. Ensure your device has an active internet connection so Google Play can verify the purchase.

⚡ Animation Settings

The Animation Optimizer adjusts system animation scales for a snappier experience:

1. Open TV Boost Pro and navigate to the Animation Optimizer section.
2. You will see options for window animation, transition animation, and animator duration scales.
3. Lower values make the interface feel faster; higher values make transitions smoother.
4. The recommended setting balances speed and visual quality.
5. To revert changes, use the "Restore Defaults" option within the app, or manually set animation scales to 1.0x in your device's Developer Options.

📺 Android TV Compatibility

TV Boost Pro is designed for Android TV devices. Compatibility notes:

• Works on most Android TV devices running Android 7.0 (API 24) and above.
• Compatible with popular brands including Sony, TCL, Hisense, Philips, Xiaomi, and NVIDIA Shield.
• Google TV devices (Chromecast with Google TV, etc.) are supported.
• Some features may be limited on certain devices due to manufacturer restrictions on system-level access.
• The app is optimized for TV remote control navigation (D-pad).

📧 Still Need Help?

If the above solutions don't resolve your issue, please reach out to us directly:

• Email: SUPPORT_EMAIL_REQUIRED
• Please include your device model, Android version, and a description of the issue.
• Screenshots or screen recordings are helpful when reporting visual issues.
• We typically respond within 48 business hours.