Email Support
For technical issues, billing questions, feature requests, or general inquiries.
Support Hours
Monday - Friday
9:00 AM - 6:00 PM (UTC+3)
We monitor emails on weekdays during business hours.
Response Time
Within 48 hours
We aim to respond to all inquiries within 2 business days. Pro subscribers receive priority support.
Before Contacting Us
To help us resolve your issue faster, please check these resources first:
- Frequently Asked Questions — answers to the most common questions about the app.
- Support & Help Center — step-by-step guides for common issues.
- Subscription Information — details on plans, cancellation, and refunds.
When Contacting Us
To help us assist you as quickly as possible, please include the following information in your email:
- Device model — for example, NVIDIA Shield TV Pro, Chromecast with Google TV, Sony Bravia XR, etc.
- Android version — found in Settings > About > Android TV OS version.
- App version — found in the app's settings or about screen.
- Description of the issue — what happened, what you expected to happen, and any steps to reproduce the problem.
- Screenshots or screen recordings — if applicable, these help us understand visual issues faster.
Billing Inquiries
For billing-related questions (charges, refunds, subscription management), please note that all payments are processed through Google Play. For fastest resolution:
- Check your subscription status in Google Play > Subscriptions.
- For refund requests, visit Google Play's refund page.
- If Google Play cannot resolve the issue, email us and we will do our best to help.
Feedback and Feature Requests
We value your feedback and actively consider feature requests for future updates. If you have ideas on how to improve TV Boost Pro, please email us. While we cannot guarantee that every suggestion will be implemented, we carefully review all feedback to prioritize future development.